L07 Entrepreneur Journal
My week began with exciting and intellectual videos
and readings. Just as “Zappos” was looking for employees who believes in the
company and its culture, I feel this is a great lesson for me as a young entrepreneur
to learn from, I don’t need to let the “weeds” turn to “forest”. I have to
implement the strategy of Zappos in one way or the other.
I also learned from my Action Hero, Bud, the importance
of "Be The Best You Can Be" and to do this he said he had to overcome
his biggest “obstacle” which is himself. I see the journey of entrepreneurism
as a pathway which is not of smooth cause and for one to do this will require
lot of hard work and determination. Just as Bud, didn’t allow the challenges of
life to sway him away but saw that its always best to sourrund yourself with
people of best caliber who share some philosophy and core values with you because
these will be those who can guide you and you can tap wisdom from.
From the story about 'go the extra mile' customer
service” I learned this great rules I will never forget;
·
Rule 1 The Customer Is Always Right!
·
Rule 2 : If The Customer Is Ever Wrong,
Reread Rule 1
I feel with whatever services or products I offer, I
offer them to my customers and in order for me to keep these persiocious
customers of mine, I need to reliazse that each customer is very important as I
follow this two simple and yet most important rules.

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